Terms of Service

Understanding Our Terms

Please carefully review these Terms of Service before placing an order. These terms contain critical details about the process of ordering, processing, fulfilling, and delivery of our products, including limitations of liability.

Acceptance of Terms

• By accessing and utilizing this website, including purchasing products or services, you acknowledge and agree to these Terms of Service as outlined below, forming a legally enforceable contract between you and our company.
• By navigating the website or placing an order, you consent to these terms, which constitute the complete agreement between both parties for product supply. This agreement is irrevocable unless amended in writing or via email by us.

Website Usage

• Our website may include links to external websites for convenience. These links might not always be current or maintained. We are not accountable for the content or privacy practices of these external websites.
• You are responsible for ensuring that your use of our website is lawful and not prohibited by any laws applicable to you.
• You must take necessary precautions to protect yourself against risks such as viruses or malicious code that might harm your computer system when accessing our website. We bear no responsibility for any damage that may occur due to your use of our website.

Account Registration and Security

• Users may create an account to access certain features, providing accurate and complete information.
• Users are responsible for maintaining the confidentiality of their login credentials. Users should choose strong passwords as per the standards set by this website.
• Users agree to be accountable for all activities under their account. Any breach or unauthorized use of user information, including account and login details, should be reported to us immediately.
• We reserve the right to suspend or delete accounts that are inappropriate, offensive, or violate these Terms without prior notice.
• Account suspension or deletion does not entitle users to any form of compensation and does not absolve users of any outstanding payments.

Product Information

• Product descriptions and availability are subject to change without notice and are detailed in respective sections on this website.
• Although we strive for accuracy in presenting products, all representations (like images, colors, sounds) are for reference only and do not guarantee the product's characteristics.
• The specifics of the chosen product will be outlined during the purchasing process.

Pricing and Payment

• All fees, taxes, and costs, including delivery charges, are disclosed to users during the purchasing process before order submission.
• We reserve the right to final interpretation regarding any price changes.

Order Submission and Processing

• Submitting an order constitutes a contract, obliging the user to pay the stated price, taxes, and additional fees.
• Orders requiring user action, like providing information or specifications, obligate the user to cooperate.
• A receipt confirming order receipt will be sent to the user's email. All purchase-related notifications will be communicated through this email.
• As an online business, we primarily communicate via email. It is the customer's responsibility to provide accurate contact details and check their email for correspondence.

Delivery and Ownership

• We aim for timely delivery, but we are not liable for delays caused by external factors.
• We are not responsible for delivery times. Once dispatched, customers should liaise with the nominated courier for delivery details.
• Users must check deliveries upon receipt and report any anomalies immediately.
• We are not liable for delivery errors due to inaccuracies in order execution by the user.
• If goods are not received or collected as specified by the courier, they will be returned to us for further action.

Tax and Legal Compliance

• Users must provide correct tax exemption information. Any incorrect information may result in the full tax charge and additional penalties as per government regulations.

Intellectual Property

• Intellectual property rights related to this website, such as copyrights, trademarks, patents, and designs, are the sole property of the owner or its licensors.
• All trademarks and logos on this website are the exclusive property of the owner or its licensors.

Privacy and Data Protection

• Our website is committed to high-quality products and services while maintaining integrity in client relations. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information.
• We collect personal information that you voluntarily provide and aggregate website usage information.
• We use personal information for business administration, customer service, and offering products and services. We may use this information to inform you about significant website changes, new services, and special offers.
• We use cookies and web server logs to collect information about our website's usage to improve our services and user experience.
• Our use of cookies helps us understand user behavior on our website, aiding in optimizing our web design and services.

RETURNING AN ITEM

You can initiate a return within 24 Hrs after delivery / collection for Eligible reasons or Change of mind:

Eligible reasons - wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).

"Change of mind"- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with. 
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.

If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Events and Tickets are not eligible for return.
Get your refund faster when you drop off your return at Our Shop.
Your refund will be credited back to the original payment source used for the purchase.

Please note that the refund processing time may vary depending on the payment method:

• If you paid via mobile money, the refund will be issued to your mobile money account within 24 hours.
• If you paid via bank card, it may take 3-5 business days for the refund to appear in your account.
• If you paid via voucher, your refund voucher will be processed immediately and you will receive an e-mail with your voucher code.
• If you paid via credit, the refund will be credited to your credit card account within 24 hours