At our store, we proudly offer shipping across the country. We prioritize swift dispatch, typically sending out items on the same or next business day after payment is processed, excluding Saturdays and Sundays.
It's crucial that the shipping address you provide aligns with the destination you desire. We cannot be held accountable for any package losses due to incorrect or undeliverable addresses. In cases where incorrect or incomplete information leads to failed delivery, customers will incur additional postal charges. Similarly, if a shipment returns to us owing to insufficient address details provided by you, a re-shipment fee will be applicable. Please ensure your address is thorough, including any business names or suite numbers, to avoid these issues.
Our shipping fees encompass not just the transportation but also the cost of packaging materials and boxes, as well as other expenses incurred in processing your order. Note that these costs do not cover any duties or taxes that may apply.
To keep you informed, we provide tracking for your orders. Once your shipment is dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your package's progress seamlessly.
If you find the need to cancel an order, please reach out to us via email for assistance. If your order hasn't been shipped, we can cancel it immediately and process a full refund. However, if your order has already been dispatched, we will need to handle it according to our Return Policy. In instances where your ordered items are out of stock, we will inform you promptly via email.
Our shipping and delivery policies are designed to ensure a smooth and efficient experience for our customers, from order placement to final delivery.
24 Hrs. Human Customer care Support
We accept Returns & Exchanges
Card & MPESA Accepted
Price & Quality Guaranteed